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Marina Partner FAQs

Frequently Asked Questions

Q. What does it cost to be a Dock Links Partner Marina?
A. There is no cash cost to become a Partner marina. You only offer the discount package that you select, the savings go directly to your customer making you look great in their eyes. A happy customer is a repeat customer.

Q. The Marina across the bay is a Dock Links member and are really benefiting from the program, can I sign up my marina?
A. No, we offer exclusivity in each geographical area. We do offer a waiting list should your area become available.

Q. My marina is fully booked this week, what do I say when a Dock Links member calls to book a slip?
A. Just handle it the same way you would for any other customer. You are not obligated to have slips available to Dock Links membership.

Q. Can a Dock Links member spend 2 months docked at my marina at the discounted rate?
A. Only if you want them to, all our partner marinas have the right to limit the discount to 5 consecutive days of transient mooring. If you want to extend the discount beyond the 5 days you can.

Q. How will I know if a boater is a Dock Links member?
A. All members will have their Dock Links membership card identifying what level membership they have. Their card will have their boat name or registration number on the back and an expiry date. Members who purchase their membership while on the water can present their receipt, either a hard copy or an email receipt.

Q. What level marina is my facility?
A. The marina level is determined by the discount package that they offer.

Q. What are the different discount packages?
A. As a partner marina, you will offer one of the following discount packages.
Diamond Level: 50% Discount on transient Mooring $0.05 per litre discount on fuel, Free Pump-Out during Transient Stays, Priority Service, Free shuttle service

Gold Level: 50% Discount on transient mooring, $0.04 per litre discount on fuel, Free Pump-Out during transient Stays

Silver Level: 50% Discount on transient mooring, Free Pump-Out during transient stays

Other: Can be a custom designed discount offer that suits your facility.

Q. If I’m a Gold level marina can a Diamond level member still use my facility?
A. Yes, he would only receive the Gold level discounts that you agreed to offer. If a Silver level member comes into your Gold marina they would only get the Silver level discounts.

Q. I’m interested in just offering the mooring discount. Can I do that and what level boat can use my facility?
A. If you only offer the 50% transient mooring discount you would be listed on the website as “other” and all levels of the Dock Links membership could use your facility.

Q. How many members do you have?
A. Dock Links currently has a database of 19000 Ontario boaters plus 5000 “Looper” boaters.

Q. Can I withdraw as a Partner at any time?
A. No, as we go through considerable cost to promote your marina and display it on our website, we ask that all Partner Marinas commit to 1 year at a time, we further ask for 90 days notice to withdraw from the program.

Q. What area is Dock Links offered?
A. Dock Links is an Ontario based company that operates throughout Ontario. We currently have partner coverage in Georgian Bay, Trent-Severn Waterway, Lake Ontario, and St. Lawrence River. We are currently looking to expand into Ottawa, Montreal area as well as the rest of the Great Lakes both on the Canadian and USA shores.